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At Galeria MOOV, our commitment is to ensure the complete satisfaction of our customers. To this end, we follow a clear and transparent return and exchange policy, in line with the Consumer Protection Code.

1. Return policies

MOOV Gallery packs all artworks with extreme care, using high-quality materials (kraft paper, bubble wrap and corner protectors) to ensure protection during transport. However, if any damage occurs, follow the steps below:

1.1. Upon receipt of the work: Inspect the product upon delivery. Any visible damage must be immediately reported to the carrier and registered with Galeria MOOV.

1.2. After receipt: If a defect or damage is noticed after delivery, you have up to 90 days to report the problem. Send three photos of the work and three photos of the packaging for analysis via email: contato@galeriamoov.com.br

1.3. Resolution options: Galeria MOOV offers the following options for resolving the problem: repair, exchange for a similar work or full refund.

1.4. Reshipping or collection: The logistics of reshipping or collection will be arranged with the customer, at no additional cost and during business hours.

2. Divergence in the Request

If the work received does not correspond to the one requested (due to differences in image, size or authorship), Galeria MOOV will make the correction at no additional cost to the customer.

2.1. Deadline for communication: The customer must report the discrepancy within 7 business days after receipt, via email: contato@galeriamoov.com.br

2.2. Sending the new product: After confirming the report, Galeria MOOV will arrange for the new product to be sent as soon as possible.

3. Withdrawal or Regret

In accordance with article 49 of the Consumer Protection Code, the customer has the right to withdraw from the purchase within 7 calendar days after receiving the work if the contract was made outside a physical store.

3.1. Conditions: The work must be sent in its original packaging, with the Certificate of Authenticity, without signs of use or damage. The cost of return is the responsibility of the customer.

3.2. Procedure: To formalize your withdrawal, please contact us by email: contato@galeriamoov.com.br

3.3. Refund or exchange: The refund will be made after MOOV Gallery has analyzed the conditions of the returned work. If the refund is positive, the customer may choose to receive the amount paid in exchange for a coupon for future purchases or a full refund.

4. Refund

MOOV Gallery guarantees a full refund in the following cases:

4.1. Refund methods: The refund will be made by credit card refund or bank transfer, according to the original payment method, within 7 business days after confirmation of the return.

4.2. Financing: In financed purchases, the financing amount will be discounted from the refund, in accordance with the terms of the financial institution involved.

4.3. Credit card refund: Galeria MOOV will send a receipt to the customer after authorizing the refund. The time it takes for the credit to appear on the invoice depends on the card operator.

5. Exceptions

5.1. Promotions and coupons: Products purchased with promotions or discount coupons are not eligible for exchange or refund.

5.2. Works with wooden chassis: Works mounted on wooden chassis cannot be returned, except in cases of defect.

Contact our Customer Service Center:
Email: contato@galeriamoov.com.br

We are available to clarify any questions and ensure the best possible experience.