Help and Contact

MOOV Gallery packs all artworks with extreme care, using high-quality materials (kraft paper, bubble wrap, and corner protectors) to ensure protection during transit. However, if any damage occurs, follow the steps below:

1) Upon receipt of the artwork: Inspect the product upon delivery. Any visible damage must be immediately reported to the carrier and registered with Galeria MOOV.

2) After receipt. If a defect or damage is noticed after delivery, you have up to 90 days to report the problem. Send three photos of the artwork and three photos of the packaging for analysis via email to contato@galeriamoov.com.br

3) Resolution options: Galeria MOOV offers the following options for resolving the problem: repair, exchange for a similar work or full refund.

4) Forwarding or Collection: The logistics of forwarding or collection will be arranged with the customer, at no additional cost and during business hours.

If the work received does not match the one requested (due to differences in image, size or authorship), Galeria MOOV will make the correction at no additional cost to the customer.

1) Deadline for communication: The customer must report the discrepancy within 7 business days after receipt, via email: contato@galeriamoov.com.br

2) Sending the new product: After confirming the report, Galeria MOOV will arrange for the new product to be sent as soon as possible.

In accordance with article 49 of the Consumer Protection Code, the customer has the right to withdraw from the purchase within 7 calendar days after receiving the work if the contract was made outside of a physical store.

3.1. Conditions: The work must be returned in its original packaging, with the Certificate of Authenticity, and without signs of use or damage. The customer is responsible for the return shipping costs.

3.2. Procedure: To formalize your withdrawal, please contact us by email: contato@galeriamoov.com.br

3.3. Refund or exchange: A refund will be issued after Galeria MOOV has analyzed the condition of the returned work. If the refund is successful, the customer can choose to receive the full amount paid in exchange for a coupon for future purchases, or a full refund.

MOOV Gallery guarantees a full refund in the following cases:

1) Refund methods: The refund will be made by credit card refund or bank transfer, according to the original payment method, within 7 business days after confirmation of the return.

2) Financing: For financed purchases, the financing amount will be deducted from the refund, in accordance with the terms of the finance company involved.

3) Credit card refund: Galeria MOOV will send a receipt to the customer after authorizing the refund. The time it takes for the credit to appear on the statement depends on the card provider.

1) Promotions and coupons: Products purchased with promotions or discount coupons are not eligible for exchange or refund.

2) Works with wooden chassis: Works mounted on wooden chassis cannot be returned, except in cases of defects.

At Galeria Moov, we're committed to ensuring your shopping experience is smooth and transparent. Our Shipping and Delivery Policy was developed in accordance with the General Data Protection Law (LGPD) guidelines to protect your personal information throughout the delivery process. Below, we detail our practices and commitments:

1. Information Collected: When you make a purchase on our website, we collect only the information necessary to process and ship your order. This includes your name, shipping address, phone number, and email address.

2. Use of Information: The information you provide during the purchase process is used exclusively for the purposes related to the shipping and delivery of your order. We do not share your personal information with third parties for marketing purposes or any other purpose unrelated to delivery.

3. Data Security: We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or unauthorized destruction. We use encryption protocols and information security practices to ensure the integrity and confidentiality of your data.

4. Delivery Partners: We work with trusted delivery partners to ensure your order is delivered safely and on time. Our delivery partners are selected based on their reputation and commitment to customer data security.

5. Order Tracking: After your order is confirmed, you'll receive tracking information to track the delivery status. This lets you know exactly where your order is and when to expect it.

6. Data Subject Rights: As established by the LGPD, you have the right to request access, correction, or deletion of your personal information at any time. To exercise these rights or for any questions related to our Shipping and Delivery Policy, please contact us through the customer service channels available on our website.

7. Consent: By making a purchase on our website, you consent to the collection and use of your personal information as described in this Shipping and Delivery Policy.

8. Policy Changes: We reserve the right to update or modify this Shipping and Delivery Policy as necessary to comply with applicable laws or reflect changes in our privacy practices. Any changes will be communicated through our website or by email.

By making a purchase at Galeria Moov, you agree to the terms and conditions outlined in this Shipping and Delivery Policy. If you have any questions or concerns, please don't hesitate to contact us. We appreciate your trust in our gallery.

Yes, Galeria MOOV sells and delivers to all regions and states of Brazil.

MOOV Gallery will send an email containing the Purchase Order to the email address that was provided when registering on the website and, the respective purchase with a thank you for the purchase, this email contains a link ^View your order^ where, when clicking on it, another window will open that will allow you to follow the entire process of your order.

After payment confirmation, Galeria MOOV has up to 4 weeks to deliver the order to the final recipient informed in the registration at the time of purchase.

Your privacy is important to us. It is Galeria Moov's policy to respect your privacy regarding any information we may collect from you on the Galeria Moov website and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

We only retain collected information for as long as necessary to provide the requested service. What data we store, we protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

We do not share personally identifiable information publicly or with third-parties, except when required to by law.

Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be considered acceptance of our privacy and personal information practices. If you have any questions about how we handle user data and personal information, please contact us.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

We use advertising to offset the costs of running this website and to provide funding for future development. The behavioral advertising cookies used by this website are designed to ensure that we provide you with the most relevant advertising possible by anonymously tracking your interests and presenting similar content that may be of interest to you.

Several partners advertise on our behalf, and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and, where applicable, allow our affiliate partners to provide any incentive they may provide you for making a purchase.
User Commitment

The user undertakes to make appropriate use of the content and information that Galeria Moov offers on the website and, by way of example but not limited to:

A) Not to engage in activities that are illegal or contrary to good faith and public order;
B) Do not disseminate propaganda or content of a racist, xenophobic, or unlucky nature, any type of illegal pornography, in support of terrorism or against human rights;
C) Not to cause damage to the physical (hardware) and logical (software) systems of Galeria Moov, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing the aforementioned damage.
More information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.